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“It is decided for you by the reactions of those around you.” During his time as a student and early years practicing law, Bocelli played and sang in local piano bars.

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Reply Iwasted 1hour this morning trying to get a better deal After dealing with automation phone systems that are useless , I finally was connected to you loyalty center and a person named Bernice.

Long story short when she would not connect me to a supervisor she was rude and crude.

I spent 2 hours and 11 minutes the second go round for a total of 3 hours and 5 minutes of wasted time.

I want a response by the end of next week about this pathetic situation.

I spoke to the customer service representative who informed me that as AT&T customers, we could obtain DIRECTV CHOICE for a month which represented a reduction of a month for 24 months.

On July 20, 2017 I called the DIRECTV customer service and spoke to customer representative who identified himself as Jay, he in turn connected me with an Account Specialist who identified herself as Chaney.

She assured me that the discounts would be reactivated, and I would see the changes on my next monthly statement. On August 20, 2017 I received my online statement and found to my dismay that the discounts had not been reactivated but that my DIRECTV bill had gone from .39 per month to 8.94 with no justification, nothing had changed, we are still AT&T Residential customers.

Called again because my nfl package was still being charged and he lady I spoke with told me for my inconvenience she was going to credit my account for the 201 bucks I owed and I wouldn’t have to pay anything because they made several mistakes. Until this month when my AT&T was cut off and my Direct TV was shut off today for a past balance of 201 bucks and another 164 dollars owed and the NFL package was still never taken off.

I called again on my way home from work and First Lady says she is going to credit my account again and that I need to get to billing for my AT&T account. CAlled back and spoke to a supervisor and said they will not credit my account for last month even though it was promised and the NFL Sunday ticket has to be removed in order for me not to get charged. If my bill is not straightened out I will be canceling tonight due to the lies people have made to me.